La Caixa refusing to pay out on life insurance.

Keeno contract is with Caixa bank and the London branch is part of it, which will be regulated by UK laws and regulators whether Caixa bank Spain likes it or not. Caixabank, S.A., United Kingdom Branch is on the Financial Services Register under Reference Number 447200. Yes they will try and fob him off at first but if Keeno is persistent the bank will not want the aggravation.

Why not let’s see how he gets on before the know all comments.

Kavanagh, the Financial Conduct Authority (FCA) have absolutely no jurisdiction in this matter.  The alleged misdemeanor happened in Spain which is a bit outside their territorial limits.

Even if they were interested, the fact is that the OP will struggle to say what he's complaining about.   He hasn't vaguely been through the right procedure.   He hasn't even spoken to La Caixa himself and has nothing of any interest to a regulatory authority.

Kavanagh, if say you walked into the representative office of Barclays in Madrid and complained to the the largely Spanish staff of a problem with Barclays in Milton Keynes do you really think they would be remotely interested?  Do you really expect them to do anything to assist?  Is there a difference?

The OP has made very little progress so far and your advice is not at all helpful.

How can you possibly say ‘’ He hasn't vaguely been through the right procedure.’’. Have you ever read the OP?.

Kavanagh, yes I have read through the OP's comments and clearly he has gone off in the wrong direction.  Perhaps he's listened to bad advice.

On that subject are you going to explain what you expect the OP to gain by contacting La Caixa in London?

Wait and see.