CAR HIRE

Thanks for the very detailed info Semi..........

I think I will give them a go.............

Kind regards,

Morerosado and others this is the reply back from Record

Thank you for your email.

We would like to inform you that the gas policy is still the same. Customers have to drop off the vehicles with the same amount of gas as found.

Nevertheless, we have implemented two other options for the customer's convenience. Allow us to please explain to you the way they work:

1- Full-Half: Customer will be provided with a full tank of gas and it has to be dropped off with half a tank.

It is of paramount importance to take into account that our price per liter is cheaper than the one you will find at any gas station. Therefore, if you contract this deal, you will save money. This will always be easily verified by taking a look at the gas stations' price signs.

2- Full-Empty: Customer will be provided with a full tank of gas and it has to be dropped off empty. If you're thinking about spending a longer vacation, or simply drive more miles, this is definitely your best bet. For a cheaper price per liter, as well, you will be stress-free while getting ready to pack your belongings and go back home. Imagine not having to stop by any gas station before dropping off the vehicle.

Please note that, if you drop off the car with less gas, having agreed to drop it off half or full, Record will charge you for the missing gas, plus a 15-euro processing fee.

On the other hand, Record will not refund the difference if you happen to return the vehicle's tank with more gas.

Hi Conrad. I think it says pretty much what I said, don't you think ? They certainly got back to you promptly, unlike most.

By the way Harley on here has just used Econorent at Murcia & was very pleased with them.

I've checked my credit card statment and it did go through in Euros. 

It will be interesting to see if others have a similar problem but as it only happens if using Nationwide or Co-op cards then it might be some time before the mystery can be solved.

I will definately use them again as I think they provide a better service than Record.

The rep showed me to the car and pointed out where the hi vis vest was (one) and the warning triangles.  He showed me the car documents and also they provide an instruction guide in English on how to fill in the form to report an accident!  He also paid for the parking ticket. 

When I've booked with DoYouSpain after I've put in my details it says that they have found a company which has a full/full policy.  After booking the voucher they send is for Record.

I went out twice in December and both times when I got to the Record counter the rep said that they had changed their policy regarding fuel and I could now pay in advance for a full tank (1st visit) or full, 1/2 and then even a 1/4 tank when I refused again on my 2nd visit.

If your voucher says that you have a full/full booking then the company can only suggest an alternative they cannot make you accept it.

Personally I don't like Record, I find the male reps very unhelpful and prefer to use the females.

At Easter I arrived at the counter to find that I had transversed the date for picking up the car, first time in 5 years of travelling over, and I was 3 days too early 

The man at the counter said that there was nothing he could do about it.

Fortunately we'd travelled with friends who had arranged to be picked up so we were able to travel with them to our house.

Once at the house I arranged car hire through Torrecar.  When I rang DoYouSpain's number on the voucher to cancel the booking I was told that if I had rung them at the airport they could have changed the booking then and faxed a new voucher to Record.  This is a common occurence and she was surprised that Record hadn't told me to phone them.

Because of this I won't book with Record again and tried out Econorent on my last trip.  Definately better that Record and I'll be using them from now on.

Hi Jet48, I believe we all ask ! It's just we feel the need to know prior to booking rather than get caught out with having to accept the usual full / empty policy.

Even though Auriga Crown ( I'm talking about at Murcia & booked through  http://www.doyouspain.com/ ) now say they will only give you a full / empty arrangement (over 3 days) we were told by Nico there who seems to be in charge along with Carmelo, that, as we were regular customers of Auriga, we should ask doyouspain to contact Auriga to say we were coming again & Nico would allow us the full / full arrangement. However, since janeb told us all on the forum about choosing ECONORENT through http://www.hirecarsinspain.com/  we & other friends are now using them as Econorent have a GUARANTEED FULL/FULL FUEL POLICY. (Not to mention we're finding them cheaper & very helpful & courteous too ).

Hi More

Just used your link to hire cars - not seen the company before.  They offered Goldcar and Auriga.  However as in common with, I now think ALL Malaga companies, it's a full empty fuel policy. We want a Berlingo (personally hate them but our friend has problems with low cars) so may go with Goldcar. I think we're working our way through all the companies!

Thank you everyone for the comments and advice.

Sonia, have you considered a Scenic, they are perfect for anyone who has difficulty in getting in and out of cars as they are a lot higher.  When we were buying a new car car we had to take this into consideration for my in-laws. 

I've been given a Scenic once, many car hires ago.  It didn't have a key, instead it was a card.  Also it didn't have an handbrake which took some time to get used to.

My house is on a hill but I didn't have trouble with hill starts.

Perhaps you could request a particular car when booking or at least a specific size, given that you need one for a particular reason.

I always book a Clio but I've yet to drive one!

Hi More

However, since janeb told us all on the forum about choosing ECONORENT through http://www.hirecarsinspain.com/  we & other friends are now using them as Econorent have a GUARANTEED FULL/FULL FUEL POLICY.

If you book with these, do you still pay on arrival or at time of booking?

Mark

Hi Mark

We used Enonorent through www.hirecarsinspain.com at Murcia airport. Its all change there, as of last week rented cars are collected from the large car park on the right so not the usual chaos as you come out of the airport. Enconorent and Victoria plus a few others operate from white vans some share with each other, it took a while to find them but it was on the second row and our car was next to the van, so no having to cart luggage to find your car.

In answer to your question, no we did not pay for the petrol in the car, we were asked but we said  thanks will bring it back full, a win win situation.

we have booked again for the end of the month, this time we will use the extra insurance as I emailed hirecarsinspain this morning had a reply , found out it was 16 euros and to ask when we next pick a car up.

All in all a good service and we will be using them from now on.

forgot to say they came out the cheapest when we did a search.

M

Many thanks for the replies.

Mark

I have to say that they are about 30 euros dearer for a 4 day rental (Ford fusion) compared to DoYouSpain. Don't know what the petrol policy is however. Moral of story - check around for better offers. 

Noreen