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Anyone else using Polaris as keyholders, been offered 6 months free from them, but just a bitconcerned about there customer service quality given other issues experienced duribng the completion process
Pete
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Hi Pete
I took them up on the 6months free offer but then won't bother to renew.
They have been good about letting deliveries of furniture into the apartment etc when we weren't there. The electrician had a problem getting the key but Polaris rang me to confirm, so they seem OK with security and who they give the key to.
_______________________ karen
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Thanks Karen. Will u b appointing someone when your 6 months free is up, heard a couple of people discussing keyholding last week and saying that some keyholders were already full, can't decide if i need someone local or not as i dont have anyone look after my uk house when i'm on hols so cant c what the difference is as its only 2 hours away if something goes wrong
Pete
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Hi Pete
We also used the PW service that they offered free for 6 months - but having been out there in August and seeing the number of properties where they left the doors, windows etc wide open, we decided to get our key back from them. There have been a number of postings on here about PW giving the key to workers to do snagging etc, and then people arriving to find doors left open and even workmen enjoying a siesta on the floor in the bedroom!!!
I appreciate your point that you are only two hours away if anything went wrong, but in reality that doesn't really help much. Firstly, how would you know that anything was wrong if you didn't have someone going into the property to check? You might not leave a key for your UK home with anyone when you go away (although we always leave a key with our neighbour) but presumably that is only for a couple of weeks at a time, and presumably your neighbours would help out if there were any problems in your absence. But in Spain, your property is unoccupied for much longer periods of time and you don't know who your neighbours are, if you even have any at the moment.
We can definitely recommend Carol (angelbabe) who offers an excellent keyholding service - the value of this service has already been proved. During the recent heavy storms and rain, Carol visited all of the properties that she is looking after to make sure that there were no problems with water getting under the doors of the apartments. You may have read on the forum that this has been quite a problem in some apartments. FOrtunately only one property was affected, and Carol helped the renters in that apartment mop up etc. If that apartment had been yours and it had been empty at the time, you would not have been aware of the problem until you arrived to find your furniture damaged, damp etc etc.
It is a personal choice but I feel much happier knowing that someone is checking my apartment on a weekly basis and can let me know quickly if there is a problem, and help to sort it out. Certainly in my job, I could not drop everything to get a flight to Spain and be there within a couple of hours if there was a problem.
_______________________
Debbie and Paul
APARTMENTS FOR RENT : FOLLOW LINKS BELOW
www.condadogolfapartment.com
www.polarisrentals.com/details.asp?PropId=206
www.polarisrentals.com/details.asp?PropId=207
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Pete
Haven't used PW as they couldn't even send me the right keys, good job i was renting someone elses apartment otherwise i'd have been knackered as the 1 spare key they had was locked up in Customer Services which was closed from Sunday evening till Weds morning due to Bank Hols.
However, I can recommend Carol as per Debbie's response below, 1st class service and friendly with it.
Watch out for the little Ninja tho
Dave
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Dave
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We used PW for the free 6 months and they were fine as long as you email permission.
Cath and Kevin are offering key holding, cleaning and odd jobs etc, let me know if you want their details.
Samy
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We can recommend Joanne and Rob who are in jardin 10 for keyholding, cleaning and Rob also does any joinery work you may require. They are a lovely couple and offer an excellent service. They have kept us updated on the works being carried out on our apartment as we were one of the unlucky ones to have to get our tiles lifted due to water ingress and although we have given the apartment a thorough clean Joanne has made sure it is spick and span again.
Her number is 693596558 or fairwayscondado@aol.com
Linda
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We would just like to say a big THANK YOU to Tracy and Mark our keyholders for looking after our property so well. It is so reassuring to know that our property is being so well looked after when we are not there. We turned up last weekend to a spotless apartment, lights fitted and a welcoming note. It made our first night in our apartment such a pleasure.
Nothing is too much trouble for them, they report any faults for us, keep in regular contact by e mail and basically are happy to do anything that's needed.
As well as that they're a lovely couple!
They are now part of Fairways Property Services with Rob and Joanne. Fully legal and can offer everything from keyholding to snagging, furniture packs and interior design.
tracymark.par4@hotmail.com
Thanks again for doing such a great job.
Cherrie and Nigel
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My wife does keyholding and cleaning. We live on jardine 8, Los Naranjos. Please e mail me if you want details.
Mel
_______________________ For all photographic work, including tuition and artwork for the home ch...
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All key holders are welcome to advertise on the community website if they reside full time on Condado, it would make it easy for everyone if the information was in one place. It is free to advertise for residents so let your key holders know and lets try and make these things easier.
Keyholders can contact me for free submission
jillandterry@condadodealhamaservices.com
I have been trying to get around to all the residents but we have family in town right now so time has not been a friend, if you can help out by passing on this information it will help future owners.
Thanks
Terry and Jill
_______________________ Full time residents at Condado  ...
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We have been lucky enough to go with Mark and Tracy formely PAR4 now FAIRWAYS.
Lovely helpful couple who have been a real help, Tracy even lent our kids a few dvd's to watch when the weather was dodgy last time we were out.
I would highly recommend them, nice having the piece of mind that a smashing service is keeping an eye on the place when we are not there.
_______________________
Stephen
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Our Keyholders are Steve & Michelle and they are doing free introductory offers to new clients.
They have lived in Spain for over 3 years and know everything there is to know about the area and have saved us a lot of money with the work that they have done for us in our apartment.
You can contact them by email on stevemish2@hotmail.com.
They are also known as Sierrra Property Maintenance & Keyholding Services.
Dave & Carol
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Dave & Carol
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Hi All,
As previously mentioned I too would highly recommend Carol Miller. Hard working, very pleasent. Now provides anything from a kettle and toaster to fridge/freezer, tv, washing machines. You name it, she can obtain it. All at great prices too!
_______________________ Frank
Dont smack your kids. They choose your care home.
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Hi
We too would recomend Carol Millar
Nothing to much trouble. Very efficient & totaly dedicated to her clients.
Easy to talk to. very flexable.
Jan & Ham
_______________________
West Mids & Jardin 5
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Sorry we are still trying to get around to all the residents, Carol was at the party last ngiht but had to run before we could talk to her. She was running as usual, Angel is right for her, this community is lucky to have her that is for sure.
Will keep trying.
Jill
_______________________ Full time residents at Condado  ...
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we singed up for the year wi pw but we do need somebody more efficient to check on a regular basis so am lookin for some body also 2 clean wen we r there cause during winter tryin 2 dry stuff was a mare
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Hi Jakey,
We do Key Holding, Cleaning and Maitenance. I fyou would like me to send you our details you can e-mail at the address below.
_______________________
Cath & Kevin
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