Air Con pre-installation question

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30 Sep 2009 12:00 AM by lytton Star rating in Bath & North East So.... 422 forum posts Send private message

Hi,

We won't get around to getting air con installed until next year and I hear that PW will not honour any warranty with problems with their pre-installation if it's over 12 months. Is this correct because I think it's a bit unfair that once we have it fitted and possibly find a problem, PW will not be interested.

Does anyone know if this is correct ?

Phil


 



This message was last edited by lytton on 01/10/2009.


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05 Oct 2009 1:20 PM by ukzproi Star rating. 7 forum posts Send private message

Hi Phil

We have just returned from completing on La Isla.  We own on Block 10 and we heard whilst we were out there from other owners on block 10 that they had experienced problems with the pre installation for air conditioning.  Steve from Apollo Air was installing our air con and he agreed to check the pre installation for us before he fitted the units just in case there was a problem.  The pre inst. in the lounge was ok, the pre inst in the 2 bedrooms were not and we had to get Polaris back to fix it.  We reported the problem to customer services and we paid Polaris 50 Euros which we received back as the inital problem was with Polaris.  I would imagine that all the apratments on Block 10 will have the same problem as it was the same builder who fitted the whole block.  Apparantly there are several  contractors who do  the installation.   We were unlucky, but managed to get it sorted without too much trouble. The only problem we had was finding the office to pay the 50 euros so that Polaris would come out the following day, but we got there.  I guess it would make sense to have the pre inst work checked out now, may be Steve can look for you whilst he is over on the CDA.  We found him VERY helpful.

Irene

 




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