We completed February 2008 and we certainly never received a pack from Polaris. We purchased through a company called NewHorizons Property and the agent was a Gary Lewis. To clinch the deal he offered free air conditioning and even put this into writing. When we came to completion they would not honor the agreement. They refused to respond to solicitor's letters, and they even ignored the European Trading Standards organisation. It is possible that whever you brought your apartment through has been running a similar scam.