Bank compensation

Won my court case in June 2016. Received my deposit Jan 2017. How long does it take for the banks to payout the compensation?

Did anything go to appeal

I was awarded my deposit plus legal interest. The bank have refunded the deposit in await the legal interest.

If there was an award at court for you to be refunded deposit and interest it's usually awaiting an appeal up to 30 days afterwards.  

If there's no appeal pending, I don't understand how any money can be withheld. Your lawyer should be working in your interest and should have both monies back easily by now.  Who are they the Marx brothers!   

The system seems set up to abuse the consumer over there.   Play merry hell with your solicitors Dave 

We were told in November 2015 that the bank had filed an appeal against our case.  We'd already received the deposit but had to wait for any interest until the Surpreme Court decided whether to admit the case or not; at that stage we were told it would take 6-12 months to hear anything.  We're now 18 months down the line and still nothing.  Our solicitor doesn't give us any updates unless we chase them and don't seem interested in us any more.  Is 18 months usual or should things be moving more quickly?

I get a little hot under the collar with some of the dealings I hear about on here.   

I would use the timescale they gave you as the example and put them under notice that you require action immediately and this should include an update on any current court cases or appeals, the location of your funds and give them 21 days to reply formally.  

Look into where these lawyers are registered or licensed and let them know that failure to reply will be a breach of their contract with you and you will consider reporting them to their professional body.  

Your lawers seem to be a joke.  Awful behaviour.  Let us know how you get on.  

We did chase and they basically copied their previous email to say it might take a bit longer if the courts are busy; lazy answer!

The fact that they're one of the bigger companies used by a lot of people on the site here really doesn't help matters. We can't even speak to the real solicitor any more :-(

Very lazy answer.  

I bet if you said, I will pay you for your services within the next 18 months, unless I'm busy, they would find a method of making you pay.

It's not too much to ask for a reasonable answer and some indication they are representing you with the full intention of completing your case.

Hound and harrass them, if you knwo anyone near their offices get them to attend, or even pay a small sum to have someone attend.  Then charge it back to them or knock it off any future payments.

What a bunch of jokers!!!!!

It feels very much that we've been stuck to the bottom of the heap because we kicked up a fuss over our invoice received 4 months after they took 3 times the amount they said they would when we receivd our deposit monies back. They put it down to the Bar Association rates going up over the numerous years it had taken for the case to happen. What struck us as most odd was that the barrister's invoice was exactly the same as the solicitors invoice, even including the expenses!  We obviously queried but never received a satisfactory response.  Eventually they said they'd over charged us by about 3,000 euro but they would keep hold of that because that's how much it would cost for this latest appeal part.  I really can't see what they're doing for the money.  Does anyone know what the solicitors actually have to do when a case is appealled?  It seems like it's just a case of submitting all the paperwork and then waiting for the court to decide whether to accept the appeal or not; surely it's not like a taxi and we're being charged waiting time????

Name and shame. Who's the lawyer?

The much raved about Costaluz.  Maybe we're the only unhappy client; would be good to know if anyone else is feeling fobbed off and ripped off.

That's disappointing.   

Extremely. The last time they contacted us with an unprompted update on anything rather than us having to chase for info was July 2015!  Our online communications system hasn't been updated since November 2015.  That's all despite their worthless 'communications policy' which says 'twice a year we'll proactively send a report on your case to you'.  Absolutely disgraceful.

Dear Joandjez:

I will be pleased to check out on your file and communciations with you if you send your details to me. You can send a private message through here or an external email to web@costaluzlawyers.es

From now, I can say to you that we are constantly improving communication system with our clients and that all the information provided by Courts is daily updated into our CloudSystem.

Do you have keys for accessing it?

Hi Maria

I've PM'd you.

Great, hope this works out now.

Joandjez:

Proceedings at the Supreme Court are very lenghthy by essence. As you are well informed by us, one of the Banks we won your case against, both at First Instance and Appeal level, presented an Appeal before the Supreme Court back in October 2015. There has been no further movement by the Supreme Court, that´s why you have received no further news by us.

Hope the discredit your post could have caused in people reading previous posts is somehow restored this way. It would have not been necessary. We always provide all due explanations but when there is nothing to commuicate, as you can understand... , there is nothing .

Hi María,

Just for understanding, when an appeal is put to the Supreme Court, don't they have to set a date for the appeal to be heard?

Perhaps I am not understanding the whole circumstances and I know each case is different, but to have no 'movement' from 2015 and no date set to hear an appeal seems a disrespectful state of affairs for someone waiting for their case to be heard, do you agree?

with such lengthy delays and people getting older by the minute!, banks must be using the appeal system as a method of causing delay and confusion.   Some sort of timescale must surely be applied to these appeals aren't they?  

Fully agree with you Briando. Too lengthy. It is true that Supreme Court Magistrates are super-judicial- experts and their decissions need to be well discussed before being issued but... still, I cannot understand those delays either. Truthfully.

Thanks for an honest answer Maria.

i hope I don't have the misfortune to look forward to a Supreme Court appeal in my case.  I'm sure lawyers lobby about the timescales of events in courts from time to time (because I'm sure the pressure becomes hard for them and I'm sure the failure to resolve cases in a timely manner becomes an issue).

are there no timescale limits for cases or appeals, or at least guidelines for which cases should be completed?   If not perhaps you are campaigning to get such measures in place in Spain?