Hi
We have found both to be helpful if somewhat slow at times, I can only suggest perseverance with the Sifas office. They are very busy and due to this yes somethings take a long time to get done or are forgotten. Baika in the office is very helpful, I just send snagging lists on a regular basis followed by reminders (along with my list) each month.
Take heart they will get done just not as quick as any of us would like.
Debbiep