Hi, just to post you all further and to gain a higher profile for this awful problem on this site. Thanks to all who have emailed so far; your input has been invaluable. My husband and I will be having to go to the police/seek professional legal advice.
Basically, to all those who haven't read my last message, this is the story so far. In January we paid £6396 to Lynda Carter who we assumed was aftersales manager working for Sunset estates. We were asked to provide full payment for the kitchen, aircons and cleaning( 8448 euros) . She said she had submitted the order. Up to then she had seemed reliable and readily in contact. The kitchen however was taking a long time but she assured us that it was due to arrive. She then said she needed keys off our lawyer so that the kitchen could be installed. She then dissappeared and all our emails were ignored.
After many delays and no progress, we finally got through to Tim Davies on 1st April. Yes April fools day it was. He said that Lynda Carter had left & a few people were in the same position as us but the kitchen would be sorted.
Yesterday we received a mass email off Sunset estates. It said basically that Lynda Carter had disappeared with funds owing ot Sunset estates and we needed to contact her directly about our kitchen. Sunset estates say that Lynda was self-employed and they were not directly responsible for her. Aparently the kitchen hasn't even been ordered, so somebody somewhere is teling big porkies.
We have been paying a mortgage for 5 months for a property we still cannot use. We have had big problems finalising the deal on this property to begin with and have lost a lot of money through long delays and misinformation.
Today I contacted our bank and even though the transaction was online through our bank we are not covered by loss or theft. We asked our transfer agent for a refund but the account given by Lynda Carter was shut down in April.
All comments on this matter are appreciated. We just want to know the truth about what has happened to our money. We do not want to implicate anybody who isn't involved. We just want our money returning and our kitchen put in so we can use our Arcos property.