Do not use :ROY TREVOR REMOVALS :
Where do I start ?
Unable to attend for "quotations" which they stated they would do &on speaking to them which resulted in issues such as :
a)incorrect number of staff to pack and load
b) insufficient packing materials
c)vans that were too small
d)delays in delivery
e)furniture left behind and damaged
d) items incorrectly packed and insufficiently protected because "they ran out of packing and protective material"therefore more breakages and losses.
f)further costs &stress to me and my family sustained to procure &pay another removalist
g)further costs to store stuff left behind until they could collect
NB:
1)Unauthorised use of a credit card .
They were supposed to destroy credit card information after each payment made (legally ) .They did not .
Details were kept on file and re-used later fro another payment without obtaining permission for the second time .
2)Last but definitely not least ,after advertising their membership with BAR & specifically indicating this to me when I raised a dispute , these were the steps taken by ROY TREVOR REMOVALS:
a)They initially offered me a payment of £200.00.
b)They they stated my claim was "too late ".
c)They then put the blame on another company "Northwest Removals"with whom I did not have a contract.
I contacted BAR :
BAR contact RTR and tried mediation which they agreed to .
During this "mediation ":
They said they would fix an item(an 18th century Chinese screen)
they asked "someone "with no antique restoration knowledge to do this .When I questioned this -all communication stopped -offer closed and they advised BAR mediation that I was "unco-operative)
After no communication from either RTR and BAR on my sending an e-mail requesting communication,they state I have "24hrs to produce itemised proof of items damaged "
After this was provided , I was advised by BAR MEDIATION that RTR are" not responding to any communication "and i should take this to adjudication .
So to .Arbitration @BAR-:
this does not work as RTR not co-operating .
I'm then referred to BAR INDEPENDENT ADJUDICATION KNOWN AS IADRS-(Independent Resolution Dispute Services )
I AM TOLD TO PAY £100.00.
I PAY .
after x2 -3weeks ,On querying re-the delay & requesting feedback from BAR ARBITRATION and from IADR,
I am advised by IADR THAT PAPERWORK WAS NEVER RECEIVED from BAR ARBITRATION.
THEN
BAR ARBITRATION apologises and states RTR now states my removal was done by "NORTHWEST REMOVALS UK "and they are not responsible and ask if I has a contract with NWR.
I point out my contract was with RTR which is very clear .
BAR ARBITRATION then ask me which depot -I state RTR advise AND QUOTED online and stated or implied they were in UK and SPAIN
BAR ARBITRATION then state that ROT TREVOR REMOVALS ARE NOT A MEMBER OF THE BAR
THEREFORE THEY ARE UNABLE TO ACCEPT THE CASE .
SO:
AFTER ALMOST 3-4 MONTHS OF PAPERWORK AND ACCEPTING THE CLAIM
BAR HAS STATED THAT ROY TREVOR REMOVALS aka MOVING MATTERS SL ARE NOT MEMBERS OF THE BAR .
MY QUESTION THEN :
Why does RTR state and purport to be a member of BAR if they supposedly are NOT ?
Why did BAR accept the claim ?
Is this not false representation and is it not illegal to claim membership of an organisation which a potential client would view as a sort of protection and guarantee that their goods are in safe hands ?