BANKIA

I have had that message a few times but kept persevering as I wanted to look at the site to see how it works in comparison to Bancaja's site.  I've been able to log on to the Spanish version only the English version will not let you in, however when you actually log in it states there is a limited service due to remedial work on the site.  It is a bit hit and miss at the moment but hopefully they will get it fixed soon - just keep trying.

Anita

Horray I'm in. What a performance.

Bevansjan

No such luck for me. I've been trying for weeks to 'sign' the electronic contract on the old Bancaja system

I received the authorisation code via text and got confirmation on screen that my new Digital signature had been changed (min 6 characters) but kept getting an error message whenever I tried to use this new code to sign the online contract. Bizarrely, when I change the digital signature, it allowed me into the system to view the account balance and transactions

Anyway, now the new Bankia site has been launched I am hitting a brick wall. I try the old card number and PIN, no joy, I try the old card number and digital signature, no joy, I try UK passport number and PIN, no joy, NIE (less the letters) and PIN etc etc. All combinations exhausted. As its a joint account with 2 cards, I've even tried all my partners details without success

It doesnt help that the error messages come up in Spanish so I am having to try and use Google translate before I close the box down

As I've now got Repetitive Strain Injury from all the typing and I'm over in a couple of weeks, think the only thing left is to call into the branch and try and find out what I'm doing wrong !

Waddle

It seems a lot of people have had no luck in this, including myself ! Although they have sent me my new bank details in order to transfer money, which I haven't tried yet they have e-mailed me to say I have to come to their office in Cartagena and sort things out. Like you, we are over in a couple of weeks so it looks like a trip to the branch but at least it should end up getting resolved....hopefully !!

Phil

 The problems on the site appear to have been sorted and is now working.  Lots of problems yesterday but none lately.  However, it no longer accepts my bank card number and pin.  If you opened your account with the bank with the NIE number it will accept that with or without  the letters and your card PIN (I tried both and it worked fine).  If you opened the account with your passport, it will accept that but only the last 7or 8 numbers (not explained on the site).  Of course, if you have changed your passport without registering that at the bank then it will only accept the old passport number.  Confused?  You will be............Bancaja branches have been extremely busy today in Torrevieja with people trying to sort it out.  I think the staff are a bit confused as well.  

Eventually got throught to the Website.Managed to log on using the original passport number when applying for a Bancaja Card..I forgot that I had renewed my passport last year and kept putting in the new passport number. What a relief, I can now sort out my transactions

Hi all,

At least I'm not alone....

I've tried logging on using my passport number & pin I used previously on the Bancaja website,

I have tried to use my N.I.E number & the same pin and finally the last 12 digits of my card & pin, both these I used on the Bancaja website.

I have tried to call & e-mail the Bancaja contact I had to see if they can help, but unable to get hold of anyone, maybe because of bank holidays, or that they are no longer contactable!!

I have left a voicemail message on a 0800 number for Bankia in London, for someone to call me back, but again I have had no reply.

Can anyone please help me ?

sarah

How far do you actually get when trying to log on? What message are you getting?

BevansJan

 I have just managed to log on!!!  Yippee! I called the customer services and waited until all the messages in Spanish stopped and somebody answered who fortunately spoke English.  We together worked out that we needed my OLD UK passport number which was given at the time of opening the account and the original PIN number used previously.

Happy days.

Still no joy for me.

I have used the following:

Old log on details

Passport number & old pin code

Passport last 7 & 8 & old pin - neither worked.

NIE number with & without letters & old pin

My partners details as this is a joint account, even though his details have never been used to log on on line.

I have called the customer services & left a message for someone to call me back

Tried the on line assistant - AAAARRRRGGGGGGHHHHHHH

Sx

I'm in woo hoo.... using wrong passport no. !!!

:/

Hooray.    thanks for all the suggestions. i managed to get in using my passport number plus the Pin that i use with my ATM card.    Went to much trouble to get "firma digital"  but it seems to be unnessessary.

 You'll need this to authorise any payments from your account made over the Internet.

Oh right Thanks peter.  I will hang on to it then

Hi All,

I can get in using my old passport number, but the account is not upto date anyone else having same problem it a week out ?

Must admit they was very nice on the phone, and very good English, shame my Spanish is not a good lol

 Hi,  We've been having trouble transferring funds from Bankia to pay for our local tax.  The Bankia website asks us for an electronic signature which we don't have.  We have tried to ring various Bankia numbers without success.  Please could  you (ms51) give us the number of the 'helpful' person at the bank.  Thank you.  Christine

Whilst I have had no cause to use it, the head office number is (0034) 902 246810. Hopefully ms51 will get back to you also.

I have always found the front line staff to be very helpful and courteous. I do not know which branch you are with, of course!

Hi, this is the number for Bankia in San Javier,   (34) 968192781 , we had problems and had to go into the branch to sort out the account when they merged with Bank Caja. Hope this helps

Make sure you use the new BIC/SWIFT numbers otherwise your payments will be bouncing around SPAIN for ETERNITY

Rod