From bad to worse, whats going on? wheres my money gone?

Carried out a "consumer test" to see if you really needed to correspond with Iberdrola in Spanish.

Sent two separate e-mails to them - one in English and one in Spanish - and got replies back in respective languages within ten minutes of each other!!

Not sure that you'd get such good response time in England!

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Good one Abs
I did e mail them only in English, never had a response back. But, I hadn't put in the factura number so maybe that was why. Certainly interesting that they do come back if you correspond in English. Thanks for the tip.
Hope that will be the last of the ridiculous estimates now.

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Hi,

Sorry I may sound thick asking this but what is a factura number, I have never had a bill so cannot look at one for the confirmation but is it like a reference number/customer number, I presume I should include it when i email them.

many thanks

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  Hi Twinmummy, think it is like the invoice number Pat

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Twinmummy

I have a Solbank account and every time that Iberdrola take money out, against that particular entry is my Iberdrola contract number.  I just used that one in order to get an e-mail response.  Just thought that as you haven't received any bills, if you had a similar set up on your bank statement then you could use that number.  The factura number is a good deal longer on my bill - 17 numbers compared to 9!


This message was last edited by abbbb1 on 10/2/2008.

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Thanks for that, I do have that number, will include that

many thanks

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Hi just thought I would update every one, and see if anyone else as had any response,  I have emailed Iberdrola and I keep getting back postmasters failure of delivery confirmation, so I give up on that Idea, thinking either something wrong with their system or my internet. Anyway I got on their web site, registered with them and changed my preferences to include recieving a paper bill, I also asked to be put on a budget scheme so I know how much is gonna come out of my account and when.

Has for the previous bill of 222Euros, according to them the bill is correct, they told me to compare the reading on my account via the internet to my own meter reading, this was done and yes the numbers was similar concidering a month and half has gone by, so I agreed the meter reading is to be correct. the only thing me and husband can think of that is wrong, is that the rate they are charging us is too high, does anyone know anything about tariffs etc.

I cannot believe that amount was charged for a small two bed apartment.

 

bye for now

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Detalle de factura   Solicitud de duplicado   Descargar factura pdf
	Documento informativo
	FACTURA DE ELECTRICIDAD    Referencia contrato     Fecha factura  21 de agosto de 2008    Nº factura  IMPORTE FACTURA 164,42 €   Fecha de cargo: 29 de agosto de 2008  1. Potencia contratada  3,3 kW x 2 meses x 163,4089 cent. €/kW mes    10,78   2. Energía consumida  189,51 kWh x 9,2834 cent. €/kWh    17,59     966,49 kWh x 10,7994 cent. €/kWh    104,38   3. Descuento kWh gratuitos en 1,70 meses  -21,25 kWh x 10,7994 cent. €/kWh    -2,29   4. Recargo por exceso de consumo en 0,33 meses  8,01 kWh x 1,34 cent. €/kWh    0,11   5. Recargo por exceso de consumo en 1,70 meses  116,49 kWh x 2,7403 cent. €/kWh    3,19   6. Impto. sobre Electricidad  4,864% s/133,76 x 1,05113    6,84   7. Alquiler equipos de medida  2 meses x 57 cent. €/mes    1,14       IVA 16% s/141,74    22,68   IMPORTE   164,42   % de la facturación destinado al: Coste servicio 92,796 % - Costes permanentes (BOE: 28/06/2008) 5,293 % - Costes diversificación (BOE: 28/06/2008 0,334 %)  Nº contador    Desde 20-06-08  Lectura 026602  Hasta 20-08-08  Lectura 027758  TOTAL kWh 1.156 Hi Twin Mummy Just downloaded my bill from Iberdrola - with a few personal details excluded - and on there it gives the prices that I was charged.  Might be an idea to compare mine with yours, and see if there is any difference in the unit charge. All the best

This message was last edited by abbbb1 on 10/20/2008.

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Hi

We have just looked at our last two bills, and the rate charged is very similar, however our consumption was a LOT less, which is why our bills have been so reasonable.  I can only assume that because we have been using electric fans, as there is no air conditioning in this apartment, they use a lot less electricity.  As I said before, we had John's family over for 12 days during the period of the latest bill, so expected it to be a lot more, but it was still very reasonable (46.76 euros).

Hope that you get it sorted.

Sue

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Hi Twinmummy...

Just a quick question which I don't think anyone else has asked yet. Was this 220 euros your first ever payment to the electricity company?

We completed in April 2006 and were on builders electric unti early 2008 which meant we made no payment towards electric for the first 20 month we were there. Our first bill came in in May 2008 and was for 188 euros (for a 2 bed, 1 bath apartment, no air con). I queried this with the president of the building as everyone would have had a similar experience and it turned out that you have to pay a connection fee when you switch from Builders Electric. We now receive a bill every three months and the last one I received was 91 euros which considering it is occupied by tenants is good value at 30 euros a month.

I hope things get better for you in the near future. We too tried to make it work in Spain and lasted 12 months - it is hard if you don't have the contacts or the language. When we got down to our last euro we sold the car and went overseas where there was work for us. We now have tenants in who pay about 80% of the costs of the apartment and we have to send the rest back each  month.

Good luck!

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Thank ABBBB1

I will compare tomorrow and  get back to you, thanks for that should be a straight for ward way to sort it out.

MLG, HI, I wish it was my first bill that would explain everything, no, we completed dec 2006 and have already paid the conection charge, our bills have always been under the 85 euro mark, whih is why we cannot work this bill out, why it was soooooooo high, its so frustrating. I am gonna look on the website tomorrow and see if it gives detailed bills so I can compare the tariffs of previous charges (i dont get paper ones to look at), I will compare that wit the copy from Abbbb1 and see what I come up with.

Thank everyone for your help and support
twinmummy

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Just a quick reply.

I am able to download the last three bills from the website - not sure if I could have access to more, if I requested.

Best of Luck

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Hi Twin Mummy

Are you any nearer resolving the problem??

Just realised that my last post wasn't entirely correct.  I only started getting bills through the internet in the last three months, and because of that I thought that you could only call up 3 bills.  Have just received the fourth one for this year - just over €118 this time (thank goodness!!) and then realised that I would probably be able to call up details on a year's worth of bills!!

Hope that things are better for you now.

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Hi,

 

Has your husband had any luck with work yet? Has he tried that Iron place in Quesada(infront of howards gym?) They make railings and gates etc

 

Good Luck

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Hi Twin Mummy

Just caught up with this post (new to the site) and wanted to say sorry that you are having financial problems and hope that your husband has managed to get a job.  At the moment it is very difficult to get a job and when you have a family to feed and paying ridiculous electricity bills it really must be tough.    Also I wanted to sympathise.  Although my husband works I am unable to due to personal circumstances.  We are barely getting by on his wage so when Iberdola took out 360 euros for two months electric we were stuffed!  Usually it is about 60 to 80 euros so a bit of a shock!  We still don't know why it was so high but they insist it is correct. 

Have you had an electricity bill since?  Was it a lot less?  Sorry for the questions but we received ours yesterday and it was only 81 euros!  A huge dip for the 360 euros they charged for the previous two months.  Luckily I am fluent in Spanish so am bombarding them with emails and phone calls regularly in the hopes of getting this sorted out.

Has your husband managed to find work yet?  I hope he has and if not all the very best of luck to him.

Good luck and huge hugs to you and your family.

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