Bet 365 renters causing havoc in Duquesa village

Hi there

I wonder if anyone can help....  I've just spoken to a friend of mine who has been staying at my apartment for the past six weeks or so, and she's informed me that there are a large number of young people staying in some of the apartments who are working for Bet 365 based in Gibraltar.  Basically, they are behaving as if they are on an '18-30's Holiday', dive bombing the pools, swearing, leaving nub ends and lagar tins/bottles lying around.  Apparently, the life guard is at a loss as to know what to do!!!

Please can someone advise me what to do, who to contact, and how to stop this unwanted behaviour.  In case you are wondering why it's taken her so long to tell me about it, the explanation is that she thought it was simply a bit of holiday spirit in the early days, and didn't want to over exaggerate the issue.  Personally, I find any of the above type of behaviour unacceptable.  I've got friends and family due to visit and I don't want them to be under the impression that they'v e come to some sort of 'Hell Hole'

I am trying to find out how to contact Bet 365 to inform them that I will have their employees ejected from the premises if they don't behave in a more civil manner.  Having said that, I'm not sure if I can do that or not.  Please can anyone help on a point of law???  And would those denuncias be appropriate in situations such as this???  Also, should the security be doing anything about it, or isn't it within their job description???

Kind regards

Gaynor

I have just spoken with Yvonne Brown who heads the organisation which placed these tenants in DV. Yvonne assured me that they have acted on recent complaints and spoken with Bet365 management who have issued a warning to staff, with the threat of  diciplinary action against anyone who is acting unreasonably and against the rules of the develoipment.

Yvonne is sending me a copy of the email sent to all these employees of Bet365 , but if anybody has any complaints against individuals they can contact Yvonne at andalucianescapes@yahoo.com  with name or apartment number and she will deal directly with the management at Bet365.

Hope this helps

Yvonne has sent me the email sent to staff. As you can see our concerns are being listenned to and their management are aware of potential issues..

Subject: Company Accommodation
Importance: High

We are extremely concerned to hear about this behaviour.  We will be arriving on Friday 24th with our granddaughter who is 13 months and has just learned to walk.  The thought of broken glass around the pools is a big worry and extremely dangerous.  If these people are behaving like that in the open, what state must they be leaving the apartments in.  Thank goodness they are not staying in ours!  Another horrible habit is people smoking around the pools and dropping their stubbs on the ground.  Also, if the lifeguard is concerned and cannot cope with them, what is happening around the pools where there are no lifeguards.  Lots of families with children will be arriving shortly with the start of the school holidays.  Can the police be involved does anyone know?  What a pity these people have found DV.

I wonder if this has any connection to a pile of apartments being sold en bloque to RyF's bankers, who now in turn have let them out  ?

Hope not, rumour has it Coto Real is not far behind..............

Just got back from a week in DV. The workers are annoying as there are a lot of them and in groups they quickly take up large areas of the pool and sun beds. The 18-30's description is not a bad one. I did not know where they worked as I did not understand why they were there and not at work- I guess its shift work.The smoking is a problem with butts all in the flower beds - but its not just workers that do that ! There are construction workers ,also in DV, they all appear decent men who are hard working and are no problem (they are all older)

The 365 workers (or similar) need to be reviewed. It is a holiday complex. Those who rent out their apartments may soon find people not wanting to rent if they do not enjoy their stay, as they cannot get to use the facilities in peace.

Sorry but I need to point out that DV is not just a holiday complex. It is a multi use urbanisation, and therefore it is also residential, holiday and investment via letting.

A holiday complex is normally registered as turistico, we are not turistico where there are limits on how many weeks you can use an apartment for your own use, usually only 8-12 week a year, the other weeks are let out on your behalf and managed for you.

DV is mutli purpose and has permanent residents of Spanish, English and other nationalities living there. It is used by people for rental investment and holiday use.

We need to live with this mixture because that is what we bought into, but we need to use the rules to maintain the standards we expect.

If you see bad behaviour use your digital camera and we will send the pictures to bet 365 so they can take action against the guilty via Yvonne.

I also have their UK address and telephone numbers.

I have been In DV since they arrived and did notice the first few weeks that they were all sitting in a large group   but didnt witness any thing too bad going on.. just the boming in the pool etc..I havent seen much of them in the last week , they all tended to sit to the left side  of the pool (if your at the main gate) and these  beds have been taken up by famlies on holiday all last week. What ever was said to them seems to have worked.

I am in DV at moment & have been since 23/7.

Adjoining apartment is occupied by two 365 employees. No prpblems from them at all & are quiet. They have confirmed that Bet 365 have taken the matter very seriously and want to be good responsible neighbours. Hopefully issue has now settled down and it we can all enjoy DV.  

Up the Villa, I am my daughter ventured to Seville last night to watch Villa beat Jueventus 4-3 on penalties in the Peace Cup.

Same here, no problems at all.  All very peaceful and enjoyable.

I can absolutely see your point of view Saul 1986 and having just come back from a month in DV it seems things have settled down after initial high spirits among some of the workers new to the village. 

We found the majority of the Bet 365 staff courteous neighbours.  We were upset to see some leaving cigarette ends blowing around the pool and to find some on our terrace though when there were Bet staff above. 

We did have one of the Bet 365 staff try to use his key to get into our apartment at about midnight one evening.  He was a little the worse for wear but quickly apologised and explained that he had previously stayed in our block and got 'mixed up'.  It's a fair point though that other users, such as holiday makers, might also behave anti socially or get a little drunk at times and it is wrong to label all these occupants as trouble makers. 

Regarding the internet connection, I don't think it would be possible for the agency to set up broadband for all the apartments being used by Bet 365 staff.  My understanding is that each apartment has to have their own telefonica line installed but 10 mins walk down the bank, in Monte Duquesa square,  Ed's bar offer free wifi as do C Bar in the port or The Clubhouse at the Eroski Center if your son has a laptop or handheld.

Caroline

Saul, I understand the problem of your son in the area but there are many things to do besides drinking and swimming pool, sports centers, cinemas estepona, etc, that boredom does not mean the rules of the community are confused Apartment continuously due to alcohol, cigarette butts thrown everywhere, the Internet is easy with prepaid mobile usb, another option is to stay in Gibraltar and only come to sleep Dv, the problem of workers with a company that does not justify creating problems in place of residence.