Hi
We signed up with CFP in April & delivered everything they needed at the end of May (by hand).
We have kept them informed all along the way & they have known since the 2nd of June that we were due to complete from the 20th July onwards. They have constantly assured us that we will complete before we travel to Spain for 2 weeks holiday, next Friday - It is obviously not going to happen!!
I made an enquiry to www.mortgage4spain.com who advertise on this site & I got an Agreement in Principle within 24 hours - something that we had to fight CFP for & which took them 7 weeks to provide.
I faxed through all the required paperwork yesterday & should have the full offer by Tuesday. The person I am dealing with is Stefan & he is superb at getting back to me with answers to queries. Yesterday, he emailed twice to let me know that he had everything he needed & that he was going to submit the application to the Bank.
We have never had a proper meeting with CFP & I guess to some degree they don't have to fight for custom because it is handed to them by MRI. Another good reason to go independently from agents.
Noreen