In order to get Endesa to print out the last bill will require a contract number so its a bit of a Catch 22 situation.
However; you say you havent ever had a contract or a bill...without a bill its difficult to come up with a contract number but it might still be possible.
If you have access to online banking and I assume you have, how else would you have found that Endesa have stabbed you in the back for 5000Euros... if you highlight the Endesa debit as shown on your on-line banking account it will open up to produce a record of the amoount paid, where from, to whom, the amount and the date. More importantly there will be a number on the account, something like EE_XXI followed by an eleven digit number. This Eleven digit number is your contract number.
We had a broadly similar experience with Endesa; make no mistake, they will insist on payment of the full amount unless you can prove they are in error. In our case, just after our 'builder' had our meter installed, supposedly it blew up; Endesa, we were told, removed the meter promising to return the next day and fit a replacement. Surprise, surprise they never showed, and for the next eighteen months, we just paid standing charges of around 20 euros every two months.
Despite repeated approaches to Endesa to get the new meter fitted nothing ever happened. Eventually a meter reader turned up who didnt just shrug his shoulders; he said he would report us for using electricity illegally; it wasn't until we were able to prove that we had approached Endesa that the implied threat was removed and a new meter was duly fitted, on the understanding that the meter would be monitored for six months and a bill presented based on our consumption over that six month period for the eighteen months that we were without a meter.
True to their word, after six months we got a bill for approaching 2000 Euros...and there wasnt a damn thing we could do about it other than pay up! I have to admit that their estimate of our consumption during the eighteen months without a meter was fairly accurate.
There may be another reason why you dont have a contract...you might still be on a builder's supply. Have you ever had sight of a Bolletin de Enganche? Or a Licence of First Occupation?
Both of these are prerequisites for a Vivienda (ie 'Normal) contract with Endesa or any of the suppliers.
Again we found out the hard way...
Even after the new meter was installed, at no time were we made aware that we were in effect living in the house illegally. In Nov 2009 we had a letter from Endesa appear out of the blue stating that we were still on builders supply and that legally Endesa were going to terminate the contract and cut us off within 30 days unless we regularised the situation and applied for a Vivienda contract.
Our Brit builder was supposed to have done all of this as part of his contract with us, but he buggered off when we refused his blackmail game of demanding more and more money to 'finish the job.' So the bolletin de Enganche and the Licence of First Occuapation were never applied for.
So; all of a sudden we needed to move fast; I paid a visit to our Town Hall to find out what I needed to do and was immediately stuck with a bill for 200 Euros; seems our reluctant builder hadnt even paid for the Works.Licence to do the Renovation in the first place.
We explained that Endesa were going to cut us off and they explained exactly what we needed to do to set the new contract in place...First engage a leccy to inspect the existing installation in regard to the latest rules and regulations re the supply and to make any additional changes brought about the new rules set in place in 2007...these changes cost us just under 1000 euros but we did get the Bolletin we so desperately needed. Next we had to engage an independent Architect to issue a Cerificate stating that the work carried out was in compliance with current building regulations and in accordance with the work set out in the original Licence application. This cost us another 250 Euros...We took the Certificate and the Bolletin down to the Town Hall who checked them over and stated that the Licence of First Occupation would be issued within a week...(lol)
Of course nothing happened, no Licence appeared. Then one very cold January evening at around 7.30pm Endesa appeared; calmly switched off the supply, removed the fuses and the meter and buggered off leaving us with no light and heat. (Not strictly true since we do have a wood burner in the living room).
I visited the Town Hall the next morning demanding to know where my damn Licence was...and was asked to return at 1 oclock when it would be made available for my personal collection. I had a bit of a rant whilst I was in the Town Hall and it was heard by a 3rd party who just happened to be an engineer with Endesa. He listened to what I had to say, phoned his boss, phoned my leccy, and gave him permission to reconnect us, without a meter, pending the issue of the new contract which had been applied for but was awaiting the paperwork. To cut the story short; that was in January; in January a new meter was installed and the new contract issued and I got the first bill; it was an estimate; Standing charge only, then came February, again an estimate, again Standing charge only which brings us into March.
On or about the 16th a meter reader appeared, took a reading and went off; and since then nada, nothing, zilch, nowt. No bill, no money taken from the account. It should have gone out on the 31st. So tomorrow I will have to go and visit my local Endesa office; fortunately they are the same people who were actually very helpful in setting up the new contract. The thing that concerns me is that we are going to get hit with 3 months consumption and being January through March it's going to be heavy. It gets pretty damn cold in the mountains.
Pocoverde; it wasnt my intention to hijack your thread; I just wanted you to know what you could be up against. You need to get it sorted; the longer it takes the more its going to cost.
Just hope some of this helps
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