Christine your post is a little confusing so I hope I will be excused for going off thread to clarify.
A denuncia may be a crime report or maybe any other kind of complaint, not necessarily involving the police.
Tel 902 102 112 is only useable in connection with certain types of crimes. For example it cannot be used for frauds, a theft with violence, or when the perpetrator is known, etc.
When one calls that number (pressing 2 select the English speaking service). One then gives the details of the alleged crime. Having done so, within 48 hours one must go to a NATIONAL police station of their choice, quoting the reference number supplied, to make the report. The info supplied on the phone is used to assist with doing that.
If one does not attend a police station then no report exists. The report will of course be in Spanish. If there is no translator present take care to check that the details which you can understand are correct. The translations are no always accurate.
For detailed info re the 902 102 112 service, see:- https://www.policia.es/denunweb/den_tel_in.html
This message was last edited by johnzx on 08/07/2018.
This message was last edited by johnzx on 08/07/2018.