customer services and new discount card.

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10 Dec 2009 1:39 PM by davell Star rating in County Durham, Engla.... 144 forum posts Send private message

Hi Phil,
This is text from my letter of membership confirmation. This letter also contains my membership number and I was told to produce this letter as proof of membership until my card arrives.
Why are simple things made difficult by people trying to sell things- so frustrating.
 
COURTESY VOUCHERS
 
As Polaris Club Card member you will receive six complementary vouchers (all these benefits are transferable):
-One certificate for one free night stay in a single or double room at Intercontinental La Torre or Mar Menor.
-One certificate for one hour golf class at Polaris golf courses.
-One certi ficate for a massage for one person at the ESPA in Intercontinental Hotels.
-One certificate for one night stay paying 70€ in a single or double room at any of the Intercontinental Hotels.
-One certificate for three nights stay with 50% discount over room rate in a single or double room at Intercontinental Hotels.
-One certificate of 50%discount of two green fees at Polaris courses.


_______________________

Jardines One, and happy.



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10 Dec 2009 1:49 PM by ptan Star rating in Los Naranjos Jardine.... 1696 forum posts Send private message

ptan´s avatar

Hi Dave,

No one ever accused Polaris World of being consistant .

Phil



_______________________

 

Phil

Email: phil@naranjosuno.com

Web: www.naranjosuno.com

 

 

 



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18 Dec 2009 2:10 PM by Daniels Star rating in Waterlooville & Pent.... 220 forum posts Send private message

Hi all - recieved my PW Club Card today!! Almost forgot about it as I paid for it on 19th Novemeber. Taken 4 weeks to arrive and in time to take with me for some heavy use over the Christmas period.



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18 Dec 2009 8:22 PM by barney111 Star rating. 1133 forum posts Send private message

Hi Tim

It would be great to sit with you but rules say ony one card per table. Can sit on next table though so we can use ours!

Another example of tunnel vision by Polaris.

I get more negative each week every time they show complete lack of any customer service.

See you next week.

Barry & Sue



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20 Dec 2009 9:46 AM by Daniels Star rating in Waterlooville & Pent.... 220 forum posts Send private message

Hi Barry

May be we can sit at separate tables, order and then push together. Good old PW never knowingly under sold.

See you on 27th dec.

Tim & Lynn

 



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20 Dec 2009 10:04 AM by tigerick Star rating in Norway. 8 forum posts Send private message

 Hi all,

 

We are going to Condado 27th Desember, is there any way to just go to PW and buy this card and get it over the table?




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20 Dec 2009 10:39 AM by barney111 Star rating. 1133 forum posts Send private message

A warning to all diners

Went to restaurant Friday and said did we have to sit at separate tables as 5 of us had 2 cards. Waiter said no, we could have a table for 5.

Again on ordering I said 1 bill for 2, 1 bill for 3 and knew there would be a problem when all meals were put on same order.

Then got bill with only 1 discount. Complained and waiter said his boss wouldn't allow it. He confirmed that he said it would be OK but was wrong. Told him to send manager (who didn't come) then he brought revised bill which was same total but divided by 3 and 2.

Again sent him away to get it right and eventually got 2 discounts, although he confirmed it should be 1 card per table, and agreed it was stupid.

I did send a complaint to PW last week when I noticed the small print about this anomily and asked for a reply but surprise, surprise I never got one.

Barry & Sue

There was hardly anyone in on Friday night and I think maybe that will continue.

The food was excellent but small portions so not that good a deal anyway.

When will PW ever listen to their customers?



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20 Dec 2009 2:15 PM by Billbo Star rating in Hartlepool & Jardine.... 654 forum posts Send private message

Hi folks,

It was also very quiet when I went in on Saturday evening a couple of weeks ago while on a quick week-end visit on my 'tod' (a bit like the lone restaurant critic really). About half a dozen other people in on the Saturday night at about 21:00 - I did expect it to be quiet in early December though. I have not aired my comments so far as I did not want to put out any negative vibes while the restaurant was trying to get established. Now we are getting a few comments back, I can tell you what my impressions were. I found it to be nowhere near the standards I remember from Polaris restaurants of same name on La Torre last year. It could be that I made all the wrong choices but here we go.

I had been to El Valle in the afternoon golfing with Kev from J12 and had a very nice club sandwich with trimmings mid-afternoon there after the round. So, went to the restaurant in Al Kasar on the evening 'not ravenous' so just ordered main meal & dessert. Started with the bread, alioli, olives and (chopped onions I think ?). I found the bread to be dry & stodgy. The olives were very bitter with stones (nothing like the pitted ones you get usually with Polaris food or in the supermarket). The alioli was very strong - now I don't mind a bit of garlic but this was overpowering. For the main, I just tried a seafood pasta. Good fresh pasta, but prawns were those awfull 'Iceland ring' type which are totally devoid of flavour or texture. So 0 out of 2 on the satisfaction scale so far. I had read on T & J's site that the tiramisu was very good so I thought 'try something else to check it out'. Ordered panacotta which I'm afraid turned out to have a sloppy base topped off with a layer of squirty cream and drizzled with a bit of fruit syrup. Once the first spoolfull was taken, the whole lot just mingled together. Not at all what I was hoping for. Full time.....  0 - 3 I'm afraid.

Had a couple of beers to wash down - first class, no issues - got that right. Nothing wrong with the service from the staff.

The decor of the place is far too sterile (surgery detractors take note). White walls, white sky high ceilings, white lighting, grayish non descript tiling on floors (I think, cant really remember). A few decent pots plonked in the wall alcoves are not enough to give the place a homely feel. Crying out for some foiliage and colour in the place. It is presently not a place I would take any guests to impress them for sure.

I think they need to go to their partner sites pronto and see what they have got right there (it did not happen there overnight - there were lots of complaints from La Torre residents) and quickly apply this logic to Condado before the rot set's in. It does not take much to put people off in the restaurant buisness.

Interesterd to hear other's views.

Regards,


 



This message was last edited by Billbo on 20/12/2009.

_______________________

Will

( & Jackie if it's not controversial !! ).



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20 Dec 2009 9:38 PM by paulhill308 Star rating in Nottingham/Jardin 2 .... 107 forum posts Send private message

paulhill308´s avatar

Hi all,

Had dinner on Dec 4th - were really impressed.  Have eaten at both Mar Menor (Christmas dinner 2008) and La Torre (golf club and Limonero on two occasions) and think the food is up to their standards.  Decor is a little sparce but looking forward to being seated outside on most of our future visits.  Had no problem with using the old discount card and still worked out good value.  Would definitely go back - its great to have somewhere good on site where noone has to be the driver.

Michelle




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