Water & Frontline Penthouse block 14

Hi,

Anybody know if the water has been transferred over by Polaris to the Urbaser for the Frontline Penthouses?

Thanks

David

Hi David

We are block 14 and have not been transferred over yet.  Still waiting on getting Iberdrola sorted - they keep cutting us off!

With regards
Anne Marie

Hi all,

Does anybody know if the water has been transferred over for the frontline penthouses in block 14 yet?

thanks

David

Hi, we are also in block 14 and our key holders tell us that our water is still not connected and Polaris said we will be on their supply until this happens.  I too am concerned that they muck this up because after trying to sort out our electricity meter since last March, we have now (after several phone calls) been told by Iberdrola that our meter was connected in September and our supply was cut off in October because we didn't pay the bills.

Aaaaaaaaaaaagghh......................  we have not had any bills and after another load of phone calls have found out that they have us down in apartment 38 instead of 14.  They also told us that this is the information they got from the town hall and is what is against our NIE number.  They also do not have any bank details for us even although we completed all the paperwork and Polaris assured us this had been passed to the utilities company.  The plot thickens..............to get our electricity reconnected we have to pay the outstanding amount 248€, get access to check our meter number, and if the meter is not allocated to us we need to tell them our meter number (yes the one they connected) and they will arrange for refunds if relevant.

What a mess!!

We now need to pay a visit to the town hall next time we are out to check they have our correct address for IBI payments.

We know apartment 38 does not exist in the penthouses but if there is an apartment 38 anywhere else on the complex, please let me know if you are having similar problems as we may be paying for your electricity and visa versa.

Happy days (we just want everything to be right)!

Liz

Hi,

We are also block 14.  Water not transferred over yet.  We also had problems with Iberdrola but finally managed to get sorted in January.  Polaris/Iberdrola were adamant  they had fitted our meter in October but alas they hadn't.  Another apartment had also received documentation in our names - complete mix-up. 

Me thinks the Iberdrola engineer must have had a particularly good menu del dia the day he visited block 14!!!

Anne Marie
 

Thanks, now have copy of habitation certificate and we are No 38.  I think the problem is Iberdrola have us in 2B but we are actually 2E so once I check my meter number this should confirm everything.  Just hoping my refund is as forthcoming as their enthusiasm to turn off my electricity.

Liz

looked on the Condado site, a post dated today say's meeting /  inspection took place and will know in a few weeks, if ok  I guess then they will start to arrange meter connections. Hopefully we don't get cut off in the mean time, as we are out 30th April with my parents. Fingers and toes crossed. Sorry have no more info than that.

Tim

Read a post on other forum and that reminded me of this query- for verbatum you should check other forum but basically saying certificates will be issued in about 3 weeks and meters a week or so after that but if PW becomes insolvent tomorrow it is uncertain if the water supply will remain on until the meters are fitted.

 Once things are more clear tomorrow I suggest a call to customer services if nothing else and to water company to confirm process. Though if all is okay with PW tomorrow, as regards to them still owning essential parts of CdA, then all will be well.