hi Guys,
I too have also tried getting in touch with Chillout - they are awful and would be wasting your time sorting anything out with them,. I gave up after 9 months with constant emails and phone calls but got nothing to fix the noise from the air con's in the master room. So now I am having to now settle for a Mr Handy Andy to sorting it out for me sometime this week.
The company is run by Aaron and Bradley... Aaron Left so Bradley is running the business and hasn't a clue about anything... Spoke to him about a month ago asking him to have my air con fixed to which he said he would arrange something and call me back... but never did - the git!
They are based in Costa Blanca and will no way come all that way to fix anything - Bradley has said this alreadyl
You may have some luck, here 's his number - let me know how you get on.
Bradley 0034 652 090 085
Thanks