How do I relight the pilot light on the boiler - its a Baxi Victoria

Help - we have family staying in our apartment and the pilot light has gone out - how do they reset it?

There is no pilot light on your boiler. It is electronic ignition.

If they are having trouble getting hot water then it could be:
a) boiler problems
b) gas supply problems
c) water problems

Need to isolate which.

Get them to reset the boiler. PM me your email address and I will send you reset instructions.

About to go out though asn will not be back until 18:00 UK time
 

The boiler should be shoing an error message or light the first most common problem is if the water pressure in the boier is too low, look at the little gauge at the front of the boiler and it should be in the green

Also if the boiler is unplugged and the plug is put in the wrotng way up, with the earth in the wrong place the boiler will not ignite

The boilers normaly fitted are either a Roca Victoria 20/20 f or a Roca Neobit 24/24 f. The f just stands for fan as the flue is fan assisted.  As Ron say the error code on both of these boilers is shown by a series of lights. Normally one red light along with one two or three green lights on where the temperature indication is shown. The series of lights will indicate what the problem is. Some can be reset by the user quickly and easily , however some indicate a more serious problem that cannot just be reset. If you send me the code you have I can tell you what the fault indicates