RESTAURANT RIP OFF BEWARE

WENT INTO CONDADA RESTAURANT . I HAD IN MY POSSESSION EMAIL FROM PW WHICH IS SUBSTITUTE FOR DISCOUNT CARD WHILE CARD EVENTUALLY ARRIVES AT HOME ADDRESS. MET BY MANAGER WHO STATED THAT BECAUSE WE DID NOT HAVE THE CARD WE WOULD ONLY RECEIVE 15% DISCOUNT NOT 50% FOR TWO PEOPLE. I TOLD HIM THAT IF THAT WAS THE CASE WE WOULD EAT ELSEWHERE . HE DISAPPEARED FOR A MINUTE AND CAME BACK AND TOLD US THAT WE WOULD GET 50%.

WE SAT DOWN ORDERED FOOD AND ASKED FOR WINE LIST. WE DECIDED ON A 12 EURO BOTTLE .SERVICE VERY GOOD AND WINE ARRIVED WITHIN 1 MINUTE IT WAS OPENED AND HE SHOWED THE WINE LABEL TO US AND WE SAID OK AND HE POURED. FOOD WAS GOOD AND WE ASKED FOR THE BILL. OUR 12EURO BOTTLE WAS NOW 45EURO. I CALLED MANAGER OVER AND HE INFORMED US THAT WE HAD BEEN SHOWN THE WINE AND WE SAID OK SO WE HAD TO PAY FOR IT. THE ORIGINAL BOTTLE WE HAD ASKED FOR WAS NOT IN STOCK, BUT HE HAD NOT INFORMED US BUT HAD SIMPLY REPLACED IT.. AFTER A DISCUSSION I INFORMED HIM THAT I WAS NOT PAYING, TO WHICH HE INFORMED US THAT HE WAS CALLING THE POLICE. I TOLD HIM THAT WE WOULD WAIT AT THE BAR FOR THEIR ARRIVAL. THE MANAGER WAS NOW WAVING HIS HANDS IN THE AIR AND HE STORMED OFF TO ANOTHER GUY. AFTER A COUPLE OF MINUTES HE RETURNED AND WE PAID THE BILL AND EVENTUALLY SAID HE WOULD SETTLE ON 20 EUROS FOR THE WINE. I PAID IT BECAUSE THE OTHER HALF WAS GETTING REAL UPTIGHT WHICH AFTER I DEEPLY REGRET. I INTEND TO MAKE FORMAL COMPLAINT TO PW. 

I SUGGEST THAT IF YOU ORDER WINE KEEP HOLD OF THE WINE LIST AND CHECK VERY CAREFULLY THAT YOU ARE GETTING EXACTLY WHAT YOU ORDERED.

BILL AND JACQUIE

Hi Bill & Jacquie

We were at Condado 2 weeks ago and we went to the restaurant with friends and showed them the e-mail for dicount as our card had not arrived and the manager told us that he did not have the proper machine to give us the discount but i told him that as we have already had our meal we expect one meal free after a short time we got our discount but only because we insisted that we would only pay what we thought to be right and we told him that customer service had told us to take the e.mail and it would be ok.

Regards Pat

It seems to me that the answer is to carry the original email from Polaris and also the one with the membership number- and hope the satff can read English. Its hard to believe these are isolated incidents- so is the manager just trying it on? I've had the info from Polaris and it does say you can use the email with the membership number. I'm considering emailing them back with the details from the forum because I'd like an email that clarifies the situation. Has everyone who has been recommending the resataurant so far had their card with them? I dont see me using the restaurant in the immediate future but dont want to be embarassed the day I do, with a friend in tow.

Its likely to be far busier in the next few weeks and I wonder how that will work if the manager doesnt recognise the deal thats been offered.

We also had this problem with the email, but as my husband began to loose his patience with the waiter, he immediately changed his mind and gave us the discount correctly.  We didnt get stung with the wine as we ordered a bottle of House Red which was the polaris world own label.

Barbara

Hi All

Sorry to hear of the problems you were having in the resturant.

We do not have a card so did not expect any discount on our two visits there last week

As we will not be over again until March I wondered if some one would kindly let me know how I apply for the card.

Thanks

Jan & Ham

Hi Janet,

For full details of the discount card details see http://naranjosjardine1.wordpress.com/community-docs/polaris-club-cards/

I have an email from Club Hotel saying that you don't need to have the actual card, just a print out of the membership email is enough, so I will be taking a print out of that along as well.

Phil

Jan & Ham

Telephone Clubhotel who issue the card on 00 34 968 220 551 ask for Murciel she speaks good english is very helpful and will arrange for you, you can pay over phone and card wil be sent to UK or Spain.

I would ask for it just before you next come over so you get a years use.

Thanks Phil & Mick

I will get in touch now.

Thanks for the advice re the card being set up from march ish.

I would not have thougt of that

Best wishes for Christmas & the New year

Jan & Ham

How easy it is to forget 'Theres no such thing as a free meal'...seems to apply to discounted also