Ryanair Refund?

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21 May 2010 12:00 AM by marymary Star rating. 63 forum posts Send private message

Hi

Has anyone been successful in getting a full refund from Ryanair for cancellation of flight due to the Volcanic Ash?

They have only paid 25% of my costs and trying to get a response from them seems futile!




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21 May 2010 10:03 AM by pauldpo Star rating. 86 forum posts Send private message

Hi,

We only got refunded the single leg of our journey from Alicante to Edinburgh, 40 quid each!!    Not enough to cover the cost we incurd after getting a lift to Murcia Airport( thanks to Carol) bus upto Newcastle via the ferry from Calais ( thanks to Terry) , then a train upto Aberdeen and then another car journey to get back home.

Paul.




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21 May 2010 10:25 AM by Jann Star rating in Merseyside and Jardi.... 802 forum posts Send private message

I think that Ryanair had a 3 mill euro fine imposed on them by Italy earlier this week although they are now contesting that- part of the article says:-

Enac found that most other airlines had managed to meet their obligations despite the difficult circumstances.

"At a time when all airlines across Europe were cancelling thousands of flights and disrupting millions of passengers, it is extraordinary that Enac could investigate and then impose a three million euro fine only upon Ryanair," said the airline's spokesman Stephen McNamara.

Ryanair had initially insisted it would only refund the cost of passengers' tickets, but later agreed to fully implement European regulations and pay all "reasonable expenses".

Under EU Regulation 261, if a flight is cancelled, those flying with European carriers into or out of the EU have the right to a refund or to be re-routed.

If passengers chose the latter, they have the right to care - such as accommodation and meals - while they wait."

I think they are also arguing that they should only pay for the costs of the missed flight and from that can deduct their admin charges and if people chose another route home they are liable for those costs themselves. I expect this will run on a bit.



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21 May 2010 11:28 AM by jeb321 Star rating in Carrickfergus, N.Ire.... 454 forum posts Send private message

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I'm sure there will loads of stories about this in the weeks to come. I had to argue with Jet2 to refund my flight home - I was on the Murcia - Belfast route but got a flight home via Edinburgh (300 euro one way !!!) and then had to pay myself for the hop from Ed - BFS. When I got home the small print said 'refunds OK if booked on the original route' so you can imagine I was quite annoyed - nevertheless after many phonecalls (and those so called customer service lines are a complete rip off, they keep you hold for ages and charge you 50p a minute for the privilege) they have relented so fair play to them. However, I've been stung on the exchange rates as after the first wave of cancellations I paid 1400e for flights one way to Belfast which were again subsequently cancelled - I've got the refund OK but have lost £40 on the FX rate change and will go after them on that now !

Hope everyone got home OK - we decided to sit it out and not take the coaches as that would have been just bedlam I imagine - wouldn't mind hearing some stories from those that took that route home - I'm sure there are a few good yarns in there and I'm sure new friends were made along the way.



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21 May 2010 11:20 PM by michaelhardy Star rating in Bishop Auckland & Ja.... 597 forum posts Send private message

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Has anybody managed to get anything back from travel insurance?

We've been told that our travel insurance are accepting claims for volcanic ash disruption but it will take 4 weeks to process.

 

 



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