Word of Warning - Urbaser connection Charge

Hi All,

Just returned from a fantastic few days at Condado.

We completed last July, and all of the necessary Direct debits were completed as required for the notary.

In October 08 the water and elec  meters were fitted. Iberdrola took their connection charge and their payments started by DD.

However Urbaser only started to take DD for the water usage. When I checked in our mail box a few days ago there was a connection charge Final demand letter from Urbaser dated 22nd April 09. This has to be paid at their offices in Alhama.

We went into the offices and was told that, had we not paid this straight away they would have cut off the water supply without any further notice. We paid the 198 Euro and then checked with our bank who told us that they had tried to collect the connection fee by DD but it was rejected because they (Urbaser) had not completed the DD form correctly.

So as I said JUST A WORD OF WARNING If you have been connected and have NOT paid a connection fee check/or get someone to check your mailbox.I would hate anyone to go out to use their apartment and have no water, as having once been cut off it can take many weeks to be reconnected and you will be charged a connection fee again.

PS I spoke to PW Customer service about this and guess what - if you are connected to the main supply- They dont want to know.

Hi,

That's really worrying. We completed February by POA and so far nothing has been taken out of our account for water. Also when we asked for a key for our post box (we're in the penthouses), we were told they hadn't been issued yet. So who knows we may have a final demand sitting in our post box right now.

Cherrie

Cherrie

As far as I am aware all the penthouses are still on builders water and electric, as is the rest of Naranjos so will not have any bills from the utility providers until meters are fitted. That is unless someone knows different?

Phil

Thanks Phil,

I knew we were still on builder's electric but wasn't sure about the water. Have you any idea when the meters are gong to be fitted, and are they fitted together on the same day or independently?

Cherrie

Hi Cherrie,

I can confirm that all the Penthouses are on builders supply at moment.

Dont worry to much as we got an email from RPM /Pw to inform us when the Jardins were going off builders supply.

My warning was more for people like ourselves who were paying the water bill but had not paid any installation charges.

Most people have not had a problem and have had the meter installation charges taken directly.

We didn't find out when they would be fitted but all our Jardin was done at once so I suggest the Penthouses will be the same.

Thanks Stonephil,

That's put my mind at rest. I had visions of us turning up  in  July  and not being able to to take a shower for two weeks!!

Cherrie

Hi Cherrie

As I understand it, they will work though Naranjos Block by Block and Garden by Garden, I don’t know the order they will be done, it will be just as they wish and will probably make no sense to us. I have no idea when this will start or if changeover is all done on one date or as each block or garden is completed.

Phil

Thanks Phil,

We'll just have to wait and see. We're certainly not complaining at the moment. We are quite happy to get free electricity and water for the foreseeable future!!

Cherrie

Bit of a concern. We visited our apartment 2 1/2 weeks ago on a Sunday afternoon and there was no running water. Checked our neighbours who also had no water so thought no more about it other then the usual blip in water supply not uncommon in the area.

I am sure we paid for our conection as our first DD was €195 and just the other day one for €5 as we haven't used any water.

Hwr you got me worried now. Our keyholder is on holiday for another week and we have renters in 3 weeks.

Is there anybody who would be willing to see if the outside tap on our solarium has running water. We are in Jardines 5

thanks

Marius, have sent you a  PM.

Chris & Alison

Thanks.. I replied to your pm