fault reporting

Hi

We have a problem with our apartment that polaris was supposed to have fixed several months ago but the problem has returned. I have tried emailing direct from their website and via the customer services email but to no avail.

Anyone got any ideas on telephone numbers or other emails I could try so I can get this sorted?

Thanks

Hi,

We are having the same problem, numerous emails sent to no avail, decided we  will have to pay a personal  visit to head office next time were out before they will pay attention, think this maybe  a ploy by them, thinking that if they just ignore us we'll all go away but they are wrong.

Just keep at them

Ali

hi i have been haveing trouble with pw for a long time about nine month .and still no joy i got mould in and out side of my place and broken tiles .and my front door fram is rusty and getting worse i have emailed them 3times with pics phon i lost count how meany times and i whent to the office and spoke with someone and gave therm the pics .3 month ago. i have read on this site that pw is not repairing thay got no money. let me no how you get on with them im over at the end of month GOOD LUCK

 Hi, 

I've just returned from Condado, I had a problem with my air con so I sent an email to polaris world customer services, they rang me back and arranged an appointment for the following week. I haven't had an issue with them. 

Good luck, 

Jaci 

Hi Jaci,

What email address did you use?

Thanks Ali

Think it's just a matter of luck.

I had an aircon issue and e-mailed them and still haven't heard back (that was start of July).

Lucky I had dealt with PW before and had previously suffered long delays in getting things fixed (including aircon) and contacted someone else to fix it the following week.

Hi all

Are PW currently doing any rectification work on the penthouse properties?,We have outstanding work from last year that had to be posponed because we had no one available to allow access.

We are comming over next month so will be chasing it up with Fernando & co.

Martin

was over in july had major leak under my bath contacted polaris world who refused to have anything to do with me as they stated that the property was handed over more than 2 years and because of this any repairs needed were my responsibility as i was in dire need of washing facilities i contacted rob who has fairways maintenance jard 10 no 1062 [not sure if right no but its close] thankfully rob and andy came to my assistance and what a discovery . the bright spark or idiot from polaris who connected the waste pipes forgot to tighten the connections or check same before putting up tiles so i had about 3ins of water under my bath leaking down to appt below and im sure the same idiot connected or didnt connect more than one bath.also while i was out i met more people with waste and water problems. so if you have similar problems forget about polaris talk to rob he will look after you.

Thanks for all the replies.. at least we are not alone! Jaci - could you find out the email you used, perhaps I'll have more luck then.

The problem I have is the apartment above is leaking from their sink/bath upstairs into our bathroom ceiling into the light fitting and staining all the ceiling.

This creates a problem, really, because the fault is technically not with our property so if we call our insurance or get someone in to fix it, its their fault and they will probably need access to their apartment?! I am not sure of who's responsibility it is???

Lou

Hi all .we are all in the same boat . with pw we are meant to have a ten years guarantee but like we all know now they have washed there hands of us so what are we going to do i think we should all boycot there pub shop restaurant . i have had at least 8 emails from them about there coming up venues they know were they can put them - where the sun dont shine,  im not spending another penny in there places .its a pity they cant find my email address to answer my emails about repairs

Hi Jaci,

Thanks for the email address thats the one we have been using, just had a thought when did you complete?  Cause this might have a lot to do with it.

Ali

WE HAVE ALL GOT TEN YEAR GAURANTEE OR SO WE SIGNED FOR

Doesn't the 10 year guarantee, for what it's worth now, cover structural defects only, the same as the NHBC guarantee in UK?  Leaving the hapless owner (us) to pick up the bill for any faulty workmanship we accepted upon completion of the snagging/contract completion.

keeve

 Yes and No.

The law specifies different timeframes in which a developer is obliged to intervene at no cost to the buyer to correct faults or indemnify the buyer for any damages caused. The type of construction fault determines the timeframe.

10 YEAR CONSTRUCTION WARRANTY

Serious structural faults that affect construction elements such as the foundations or retaining walls.

This guarantee is basically an insurance policy with an insurance company, not your developer or builder. If you have serious structural problems within 10 years of construction you will have to contact the insurance company, who will send an inspector. If they agree that you have structural problems covered by your guarantee they will cover the costs of correcting the problem. If they don’t agree, you will have to take them to court or pay for the work yourself.

3 YEAR WARRANTY

Less serious structural faults that nevertheless render the property or parts of the property uninhabitable, for instance leaking roofs.

By law, the companies and professionals involved in building the property are obliged to correct these kind of faults. ‘Honourable’ and highly professional companies will meet their obligations, but such companies are in short supply. In reality, many owners find it difficult to get promoters and builders to take responsibility. You may have to use a lawyer to force compliance, which involves paying for a survey, getting the results notarised, then having a writ issued against anyone you can claim against, such as the promoter, builder, or architect. This will cost several thousand Euros, perhaps much more, and could take more than a year.  It may be cheaper, and will certainly be quicker, if you take it on the chin and pay for the work yourself.

1 YEAR - SNAGGING

Minor problems with the fixtures and finishings such as cracks in plaster or badly fitted windows.

By law, your developer is obliged to correct these kind of faults. ‘Honourable’ and highly professional developers will meet their obligations, but as I have already said, such companies are in short supply. The best thing to do is never complete until you are satisfied that snagging has been done, but that is easier said than done. It all depends upon the quality and professionalism of your developer.

Buyers of resale properties from private individuals are almost entirely responsible for checking the physical status of the property before they buy.

It' also worth pointing out that the clock starts from the moment the completion of works license is issued not from the time the owners complete on the property, so for Condado the 3 year warranty for leaks etc will expire mid 2011.

All problems should be reported to Polaris via the website ( http://www.polarisworld.com/polarisworld/en/atencioncliente ) NOT by emailing customer services direct.

Phil

MY PROBLEMS ARE FROM THE FIRST WINTER RAINS .IT WAS ALL GOOD WHEN I SIGNED.THEN THE WINTER CAME AND ALL THE FLOODED OUT THE PROPERTIES IVE  BEEN FIGHTING SINCE THEN TO GET MY REPAIRS CARRIED OUT