It reads:
Kevin, Good afternoon!
Thank you for your 2 further e-mails which I confirming having both received and opened.
If you need further clarification in respect of set-up costs, please speak with your Legal Advisor. However, I am pleased to explain that the EUR 300,00 previously paid direct to Taray was for the purpose of their installing relevant terminations to interface for electricity and water supplies to be connected and, to set-up the initial contracts with the Electricity and Water authorities. These contracts include your allowing the relevant company to claim the cost of current and future bills by direct debit of a bank account in Spain and so, No, Spanish Banks are not able to take funds without autjorisation. As I previously explained to you, bills will have been issued but they will not be sent to any address outside of the Iberian Peninsular.
The subsequent charge of EUR 170,00 claimed by Iberdrola is for the installation of an electricity meter. Your initial water bill will also reflect a charge for allowing the installation of a water meter.
If you do have a need to make contact with Iberdrola, naturally, they will speak the Spanish language in exactly the same that Northern Electric in the United Kingdom will speak English. However, the biggest difference is that the Spanish utilities will, in many cases, provide English speaking staff, if requested. Obviously, you will need to speak very rudementary Spanish to gain this access as it may well be a non-English speaker answers the telephone. By way of example, just ask "Habla Inglés" (and remember the H is silent!) and this should be sufficient to get an English-speaking operator.
Once you are able to obtain a copy of your electricity bill, it is fairly simple to gain access to the virtual office, through the Iberdrola website
If you also ensure you gain internet access to your bank account which, I think, is with the Caja de Ahorros del Mediterráneo (CAM for short); the web page will be found at