helicopteros sanitarios - ending contract

has anyone had their utilities put on and found that nothing worked

 

what did you do and how long from when the utilities were put on from completin

 

 

many thanks  lynda

We completed on 18th October & first went to the apartment on the following Tuesday (23rd) - Both Electric & Water were on & working.

Have you checked that the electricity is switched on at the fuse box?

There is a lever just at the bottom of the boiler that turns the water off, so check that is in the correct position.

If that fails then in the first instance I would contact Key Mare.

Noreen

thanks we completed and then the utilties were being done when we go home and all was checked

i have enquiried and 3 weeks later they have just gone on per keymare and only appliance working is the aircon  so no appliances working

cannot seem to find out who is responsible for helping us

 

thanks lynda  

 

 

If you paid for MRI aftersales, why not try them?

Otherwise I still think it is Key Mare as there is obviously a problem with the electricity rather than the appliances themselves. A bit of a coincidence for all appliances not to be working.

Noreen

 

Hi,

It is pobably a fuse that needs replacing.... buy surely KM would have checked that

I know that they dissconnected our fuse for the aircon,  which also switched off the doorbell.

regards

Lorna

Hello,

we had a problem with some of our electrics not working and got keymare to come to the apartment, we told them quite firmly we were not happy - the man then walked over to fuse box near the front door and lifted the bottom half (flap opens down) to check everyting  - with which we said ' we've checked that' he then calmly lifted the top half of the fuse box (flap lifts up) and reset one of the circuit breakers - 'Ah....' we said - we hadn't tried that !!!

Just a note there are two banks of switches / breakers.............may help? - main switch may be 'half' not checked - can't remember............

This message was last edited by minicar on 1/9/2008.

There is not just a top and bottom "flap", but one in the middle. Have you checked that one?

And the Lord said, "Let there be light", (once you've checked the fuse box!!!!)

Here's Hoping!

Regards,

Lorraine & Peter Braid.12-3-07.

Perhaps an escorted tour by Keymare on completion would solve these problems.
The information pack is fine ,but a practical demonstration,would prevent calls from the confused.
For example taps with c and f on(the f looks like a h) and many others ,how do you turn the water off (under the boiler)
The washing machine instructions are difficult to understand.
and many more .
The air conditioning (good instructions ) but a hands on demo would be great and it would be a way of saying welcome ,perhaps a bottle of cava would also help .
This company is one of the best in Spain and with my help they could be better.

.

This message was last edited by kenshaz on 1/10/2008.

when we completed Tuesday we found our electricity wasnt working.  A quick call to the solicitor plus a visit to the Customer Service office sorted this out.  KM sent an electrician out within the hour and it was fixed.  It was a problem at the main board near our blocks.

Other than that everything worked well, if you do have any issues get straight onto your solicitor, i found that sped things up no end..

Would they have dealt with it without the solicitor ,I would say yes.Will you be charged by the solicitor? It was an external fault ,not within your apartment ,it happens in Spain ,power failures.

I daresay that KM would have resolved the issue but that is not the point. Something as basic as the electricity not being on is not acceptable. Yes, power cuts do happen but this was a fault with the unit outside the apartment, so unless others were also affected, it is again about standards.

There has obviously not been any quality control checks done prior to people completing. If the checks had been done then so many of the issues that are now being raised would have been resolved before the owners even knew they existed.

All it takes is someone to do a quality control inspection prior to completion & for them to resolve any issues. The snags that we have, include about 10 issues that would be resolved by one person with a screwdriver in no more than an hour. Yet it has taken 2 snagging visits, numerous email contacts & still they have not been done.

Yes they will be done eventually but again I will say that there does not seem to be any structured order for them to be done. Prior to the Christmas holidays they were completing the snags on a block by block basis & certainly not in the order that completion took place. The other factor remains the lack of information from KM about when they will be done. If they said to me your snags will be done xx/xx/xxxx then at least I would know.

Noreen

i agree they would of probably done it without the solicitor, and no he did not charge.  all utilities are to be connected by the day of completion, in our case we were told they were, however the connection to our apt from the main board covering our area of AAT had not been activated. 

It was not an external fault, nor was it a power failure.  We checked everything before contacting our solicitor and KM

As Noreen wrote, its down to quality control, or lack thereof.  It takes no longer than 10 mins to check a place prior to completion, and would save everyone, the buyer, KM etc a lot of further hassle.

I agree and it is down to individuals within the structure,and there lies the problem,if you get bad service ,complain about the person who served you then the company can realise that they have training needs .
The problem is sometimes it takes the shine out of the experience,I fully understand how you felt ,but because I might have done the same.

This message was last edited by kenshaz on 1/10/2008.

The problem here is that you cannot complain about an individual when you don't know who that individual is. Many of these situations are not about an individual's service but about the ethos of a company where less than adequate customer service is considered acceptable.

Noreen